Frequently Asked Questions / Help
General
General
| Q: Is there a catch to the discounted rate? |
There is no catch but we are hoping that you will subscribe with us again next year after having tried and tested our service. We also hope that you will recommend us to your family and friends, whether they own a property that they would like to rent out, or they are looking to book a holiday. | Q: I already have advertising, why do I need more? |
If your holiday property is fully booked for the foreseeable future then you probably don’t need to think about more advertising. If however, you have some spare slots then you should be thinking about filling them to maximise your rental income. | Q: How do I know that you will get me more bookings? |
We are heavily investing in advertising, mainly on the search engines such as Google, Yahoo, and Msn. Getting bookings for our clients is the most important goal for us as this will mean that you will continue with our service for many years to come. | Q: What if I need assistance? |
We have a live chat facility, where you can get live assistance while you are registering online. We also provide support by telephone and email. The head office for Lupain Holiday Rentals is in Tenerife, but we have a system for low cost telephone calls so you can call us cheap rate. | Q: Do you offer a call back service? |
Of course, just email us and let us know what time is convenient for us to call you. Don’t forget you can also call us cheap rate. | Q: Do you offer a secure payment system? |
The major banks operate our payment system to offer you the best security protection available. | Q: Do I have to pay VAT tax? |
NO, all tax is included in the prices quoted for the different features. | Q: How do I know you are not just collecting info to pass on to others? |
We have a very strict Privacy Policy to protect your personal date. We will not release your details to any third party unless we are legally required to do so. | Q: I am a rental agent does this offer still apply? |
Yes, we would encourage you to add as many holiday properties as you choose. | Q: How many properties can I add? |
You can add as many properties as you like. If you have multiple properties contact us to enquire if we can offer you a discounted rate. |
