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Self Catering - Holiday Rentals - Villas Apartments in Spain, Canaries, Balearics, Portugal, France, Italy, UK and Worldwide

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Terms and conditions

If you are an advertiser, that is the property owner or agent placing a property adverts on this site, or a Holidaymaker, using this site to look for your future holiday rental property, you agree that by accessing or using www.lupainholidayrentals.com that you are subject to, and bound by, the following terms and conditions. These terms and conditions constitute a legally binding agreement with Lupain Holiday Rentals, trading as www.lupainholidayrentals.com.
Please read the terms and conditions carefully before using the site.

1. Responsibility for accuracy of the property information:

Lupain Holiday Rentals makes no representation as to the accuracy, or currency, of the information regarding individual property details contained within the www.lupainholidayrentals.com website. The property details, content and uploading is the sole responsibility of the Holiday Rental Property Advertiser. Lupain Holiday Rentals has not confirmed the accuracy or currency of these details. We strongly recommend that Holiday renters make their own investigations into the accuracy of any or all information supplied. Lupain Holiday Rentals are in no way liable for any inaccuracies, misleading comments or statements made in the information provided by the holiday property owner or property agents on the website.

2. Copyright protection:

All material and software used on this site is copyright protected. Other than for your own personal use, you may not use or duplicated the material without the prior written approval of Lupain Holiday Rentals or the advertiser who listed the information on the site.

3. Copyright authority of content and photos:


The property advertiser (or P.A. referred to below) represents and warrants that he/she:
a) Owns the copyright of the photos and text material supplied by him to Lupain Holiday Rentals (also referred to as 'the Material').
b) Has been authorised by the owner of the copyright of the Material to grant Lupain Holiday Rentals full permission to use the Material as described below.
c) The P.A. grants Lupain Holiday Rentals a perpetual, royalty free licence to use the Material for promotional purposes (which also includes any marketing use and public relations material).
d) The P.A. irrevocably and unconditionally indemnifies Lupain Holiday Rentals immediately on demand against any cost, loss or liability (including legal costs) which Lupain Holiday Rentals may incur for/by reason of any breach of copyright arising from its use of the Material.
e) The P.A. understands that it may not reproduce photos or text/script material from another/any part of the Lupain Holiday Rentals website without permission from the relevant copyright owner.

4. Use of the site www.lupainholidayrentals.com

A condition for all clients continued use of this site is that you agree not to use this site for any purpose that is unlawful or prohibited by any of these terms and conditions or any other applicable laws and regulations. Your continued use of the site also signifies that you indemnify Lupain-holiday-rentals.com from any loss, damage or costs in connection with any breach of these regulations/conditions or any other legal obligation by you and your use on the site.

5. Changes to site:

a)    Lupain-holiday-rentals.com may change, temporarily stop, suspend or discontinue any part/aspect of the website at any time, including the availability of any website features, database, or content, where we have legal, commercial or technical reasons to do so. We may also impose, at any time, limits on certain features or services or restrict your access to parts of, or, the entire website.

b)    There may also be times when the website becomes inaccessible because of technical difficulties, updating new programs and features or intervention by third parties experienced by us or on the Internet. We will, however, use reasonable skill and care to overcome these temporary suspensions, where they are within our control. Please note that we cannot guarantee continuous access to the website or any of its specific features.

6. Privacy & Data Protection:

Lupain Properties SL, is registered in Spain; its fiscal registration number is (C.I.F. B38541272). Our registered office is Ernst & Young, Edif. Mapfre, Avda Bravo Murillo, Santa Cruz, Tenerife. We are registered under the Data Protection Act and, treat the personal information of all our website users with the utmost respect and confidentiality. Lupain Holiday Rentals also takes reasonable steps to ensure that your personal information is stored securely and accurately. If you have any suggestions, queries or comments about the policy or our use of your personal information, please email us at [email protected] or write to The Privacy Manager at Ernst & Young, Edif. Mapfre, Avda Bravo Murillo, Santa Cruz, Tenerife. Generally, the use of information we collect is to help our advertisers provide accommodation solutions to users of our website, provide information and services to relevant parties, improve the features and services we offer and to support our marketing and promotion efforts.

As a Visitor, registering or using the services of this website you may be asked, to, provide certain information about yourself. This would include your name and contact details. Lupain-holiday-rentals.com may also collect information about your use of this website as well as information about you from the emails or letters sent to you. We may collect information about your property and the type of property you wish to rent. This information will enable us to provide you with access to all parts of this website and to provide the service and feature that you may have requested. We may add this information to identify patterns, which we can use in our marketing and to help develop, administer, support and improve our services and features to the advertiser.

We may use your data to contact you for views on our services and to notify you occasionally about changes, improvements, services or developments to this website. Furthermore, if you have consented, we might also use your information to e-mail you with information about any new or other products or services, which we can offer of interest to you. If you change your mind about being contacted in the future, please e-mail us at [email protected]
If you have consented we may provide any of the information collected to, carefully vetted, third parties to contact you regarding products or services that we think could be of benefit to you. If you change your mind, and want no further contact with these third parties in the future, please e-mail us at [email protected]

Advertisers, who are registered, can update and edit their information, and change settings on their personal details page after signing in.

Non-registered and registered users of this website can request us to provide them with a copy of the personally identifiable information we hold about them via [email protected] where you may ask to make any changes to ensure that such information is accurate and updated. We may charge an administration fee to cover the data search and delivery.

Similar to many websites, we use cookies to enable us to personalise your visits. This simplifies the signing in procedure, and it keeps us up to date with your preferences and helps us to track the visitors and usage of this website. 'Cookies' are small pieces of information that are stored in the hard drive by your web browser. The web browser will have the option to prevent websites using cookies. Please note that this may reduce the functionality of this and other websites.

Like all websites, our web servers record log files containing information about volume and characteristics of our website traffic. This would include IP addresses, number of pages viewed, length of time spent on the site. We use log files to build a picture of how our site is used. This in turn helps us to monitor and improve the service we provide. We cannot identify you from your log files.

We have strict security procedures in place to ensure that your personal information is protected from being damaged, destroyed, viewed or disclosed to a third party, without permission, and to prevent un-authorised access to any of your data. The information is stored in computers within a secure facility, with restricted access. Lupain Holiday Rentals also uses secure firewalls and other measures to restrict unlawful electronic access. All of the information collected or recorded is restricted to our offices. We will only grant access to your personal identity information to members of staff that require the information to perform a specific job. We will ask you if, and when we need information to identify you. We may also require you to cooperate with our security checks before we disclose any information. We will not transfer your information outside of the E.U. We will retain your information for as long we are required to by law.

We may disclose your personal information under the following conditions:
1.    Where we are obliged to do so to comply with our obligations under law;
2.    Where we are required to assist in an ongoing criminal enquiry;
3.    If another company purchases our company, your personal information will, if required, be passed on, as part of the sale;
4.    Where it will prevent a malicious attack upon Lupain Holiday Rentals management, its services or its employees:

We reserve the right to disclose your personal data to any new owner, should we enter into a sale or merger with another business entity. We will not otherwise disclose, sell or distribute your information to any third party without your permission unless we are required to do so by law. We may change our privacy policy any time as we add new features, in response to changes in the law or commercial arrangements. We will post any changes to our policy on this web page.

7. The advertiser accepts and confirms that:

a)   In relation to publicity, the advertiser, contracts with Lupain Holiday Rentals in principal, not withstanding that the advertiser may be acting directly or indirectly as an advertising agent/agents or media buyer or in any other representative capacity;
b)    The reproduction and/or publication of the information and/or data by Lupain Holiday Rentals as submitted will not breach any contract, infringe or violate any copyright or trade mark or any other personal or proprietary right of any person, or render Lupain Holiday Rental liable to any proceedings whatsoever;
c)    Any information supplied in connection with the information and/or data is accurate and true.
d)    The advertising cannot be obscene or libellous and complies with the requirements of all relevant legislation (including subordinate legislation, the rules of statutorily regulatory authorities and the law of the E.E.C.) currently being in force or applied in any part of the E.U.
e)    All advertising material/s submitted to Lupain Holiday Rentals is legal, clean and truthful and complies with the Code of Advertising Practice and all other relevant codes under the general supervision of the Advertising Standards Authority
f)    The Advertiser indemnifies Lupain Holiday Rentals and agrees to keep it indemnified against all claims, costs, proceedings, demands, losses, damages, expenses or liability whatsoever arising directly, or reasonably foreseeable, as a results of any breach or non-performance of any of the representations, warranties or other terms contained in the condition or implied by law.

8. Liability:

Lupain Holiday Rentals does not warrant that the operation of the web site will be uninterrupted or error free. Under no event shall www.lupainholidayrentals.com become liable to any type of advertiser for any special, consequential, incidental or indirect damages, including lost profits, however caused, on any theory of liability, including, but not limited to, product liability

9. Advertising Multiple Properties:

A property advertisement on lupain-holiday-rentals.com refers to one holiday rental property, not multiple rental units, nor example of properties in a certain region. You can only represent one unit in an advertisement unless you receive prior permission from us. Lupainholidayrentals.com reserves the right to amend any property advertisement not complying with this policy.

10. Exchanging Rental Properties:

A property advertisement on lupainholidayrentals.com relates to one specific property. You must not substitute this property for another by way of change to the text and photos unless we have given permission to the advertiser in writing. If we find an advertiser has changed the property description for another property then lupain.co.uk reserves the right to cancel/suspend the advert in question.

11. How we use your information:

We reserve the right to use and share information concerning our advertisers, including your Internet Protocol (IP) address, with law enforcement authorities. We also reserve the right to share information with other companies, in the same industry as lupain.co.uk for the purpose of fraud prevention.

12. Payment:


When we add a rental property to the website, we require payment on that same day as registration. We will process payment, made by credit or debit card, online by our secure on-line card payment provider. Should an advertiser not have the ability to make payment by credit/debit card, bank transfer can be done the same day of registering a property. If you request a bank transfer, advertisers are required to notify lupainholidayrentals.com by e-mail, ([email protected]), to advise us, of the expected date and time of arrival. Lupain Holiday Rentals reserve the right to remove property adverts where there has been no notice given by e-mail and if payment has not been received within the time notified.

13. Contact:

In the interest of maintaining a high level of service to holiday makers using the website, we require all advertisers to be available to respond to enquiries by either telephone or e-mail. Should advertisers be unavailable for a period longer than 1 week, then they are requested to leave an answer phone message to that effect or set up an out of office message on their e-mail account. If neither of these options is available then we ask that advertisers contact our office so that we can suspend their publicity for the time being. Lupainholidayrentals.com reserves the right to suspend or cancel adverts of owners who are unreachable for more than a week. In this instance, we will forward messages by email asking the advertiser to request activation upon their return.

14. Links:

We reserve the right to remove in any publicity, both e-mail addresses and links to outside websites. We will remove adverts with links either which, do not conform to our guidelines provided, or for which our team feel are not appropriate, or act against the interests of the company or any of its advertisers. The responsibility and authority for determining the suitability of the links rests solely with Lupain-holiday-rentals.com. If/Should an advertiser add a link or an e-mail address without consent, re-add a link or e-mail address after its removal or remove reciprocated links from their website, we reserve the right to cancel their advertising without refund or any notification.

15. Termination:

If lupainholidayrentals.com receives complaints from any number of site users about a specific Property Page due to misrepresentation of the property description, or any of its surroundings, then we reserve the right to remove the page without notice, lupainholidayrentals.com then reserve the right to retain any payments. If an advertiser attempts to enter unsuitable material into the online database, or persistently misuses the on-line systems, then lupainholidayrentals.com reserves the right to remove, the page(s) from the website, we will retain full payment in such instances. We also reserve the right to refuse or remove any page from the website that we considers unsuitable, incomplete or misleading. The advertiser will not be liable for any expense in this instance. Any page where the content fails to meet our minimum requirements, or deemed unlawful Lupainholidayrentals.com reserves the right not to allow on its website.
Should any advertisers wish to have their page removed from the website before the end of their subscription, then we will do this as soon as we receive formal notice from the subscriber by email. The advertiser may also use the 'contact us' page, quoting their owner ID or home number and password. We do not give refunds for the early removal of a subscription.

16. Changes to pricing:

Lupain Holiday Rental reserves the right to change its pricing and terms & conditions without prior notice. We will apply any change in rates immediately, to all new adverts and renewals for both new and existing customers.

17. Refunds:

Lupain Holiday Rentals provides an advertising service rather than an actual product. We offer a cooling off period of seven working days during which a customer may cancel the advert by E-mail to [email protected] or by using one of our ‘contact us’ links. You must state your owner ID or property number and your access password. We will then remove your advert from our site and refund, less a £20 admin fee, the cost of your advert.